qx999 Terms and Conditions

General Provisions

qx999 is a reliable and secure online gaming platform operated for Bangladeshi users. These Terms are prepared in both English and Bengali, but the Bengali version will take precedence in this market.

1.1 Definitions

In this document, "Platform" refers to the qx999 website and its related services. "User" or "you" refers to any registered or unregistered visitor or member. "We", "our" or "qx999" refers to the entity that owns and operates this platform.

1.2 Applicability

These Terms apply to all products and services on qx999, including slot games, live casino, cricket and sports betting, Monster Fight, and other entertainment categories. Using any service available on this platform means you have voluntarily agreed to abide by these Terms.

Account Registration

To enjoy qx999 services, you must create a valid personal account. A maximum of one account per person is allowed.

2.1 Registration Process

• Provide accurate and complete personal information — name, date of birth, email and phone number.
• Use a strong password that you do not use anywhere else.
• Keep your account information up to date at all times.
• Opening an account with fake, false or third-party information is strictly prohibited.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. You are responsible for all activities carried out from your account. If you suspect that your account has been accessed without authorization, notify our support team immediately.

2.3 Single Account Policy

Operating multiple accounts using the same person, same device, same IP address or same payment method is strictly prohibited. Violating this policy may result in all associated accounts being closed and balances forfeited.

Eligibility and Age Verification

The following eligibility requirements must be met to use the qx999 platform.

3.1 Age Requirement

You must be 21 years of age or older to participate on this platform. qx999 may request a national ID card, passport or other government-issued documents at any time to verify age. Failure to provide the required documents in time may result in the account being temporarily suspended.

3.2 Location and Jurisdiction

It is entirely your responsibility to ensure that online gaming is legal in the jurisdiction where you reside. By using this platform from your location, you confirm that doing so is lawful under local regulations.

Deposits and Withdrawals

qx999 supports the most widely used payment methods in Bangladesh — bKash, Nagad, Rocket and Upay.

4.1 Deposit Rules

• The minimum deposit amount is ৳300 (applicable for all methods).
• Only use payment methods registered in your name.
• Deposits from third-party accounts are prohibited and such transactions will be cancelled.
• Send the deposit amount with the correct reference number.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal processing time is generally 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal processing may be delayed if KYC verification is not completed.
• qx999 reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

4.3 KYC Verification

qx999 may verify identity at any time to prevent fraud, money laundering and other illegal activities. This process may require a national ID card, photo identification and payment documents.

Bonuses and Promotions

qx999 offers attractive bonuses and promotions for its members. All such offers are subject to specific terms and conditions.

5.1 Welcome Bonus

New members will receive a 120% bonus up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 15 times (15x) — meaning you must wager 15 times the combined bonus and deposit amount before withdrawing the bonus.

5.2 General Bonus Terms

• Each bonus has a specific validity period; the bonus will be cancelled once it expires.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirements are met.
• Attempting to take advantage of bonuses using multiple accounts will result in all bonuses being forfeited.
• qx999 reserves the right to change, suspend or cancel bonus offers at any time.
• Another bonus cannot be activated while one is already in progress unless specifically permitted.

5.3 VIP Program

qx999's VIP program has three tiers — Bronze, Silver and Gold. Regular and active players are promoted automatically.

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

Gameplay Rules

All games on qx999 are conducted in a fair and transparent manner. Our platform uses third-party audited Random Number Generator (RNG) technology.

6.1 Fair Play Policy

• All game outcomes are completely random and not predetermined.
• In the event of a technical error or disruption, bets may be cancelled and the wagered amount will be refunded.
• Game rules are displayed within each game's interface and must be followed.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game or betting market. These limits are clearly stated on the platform. qx999 reserves the right to change these limits as circumstances require.

6.3 Technical Errors

If a game is interrupted midway due to loss of internet connection, server issues or other technical reasons, qx999 will provide as fair a resolution as possible. Contact our 24/7 live chat for assistance in such situations.

Prohibited Activities

The following activities are strictly prohibited on the qx999 platform and may result in account closure as well as legal action.

• Creating multiple accounts or operating an account on behalf of a third party.
• Using any software, bot, script or automated method to operate games.
• Abusing the bonus system or engaging in bonus arbitrage.
• Cheating, colluding or deceiving other players by any means.
• Using the platform for money laundering or transactions involving illegal funds.
• Collecting or using the personal information of other users.
• Attempting to breach the platform's security systems.
• Creating an account with false or misleading information.

Privacy and Security

qx999 gives the highest priority to the security of your personal information. We keep your data protected using SSL encryption and modern cybersecurity technology.

8.1 Data Collection

We collect only the information necessary to provide our services. Your information is never sold to third parties. Read our Privacy Policy for more details.

8.2 Cookies Policy

Our platform uses cookies to improve the user experience. Cookies can be managed through your browser settings, however some services may be limited as a result.

Limitation of Liability

qx999 is committed to ensuring the highest quality of service on its platform. However, our liability will be limited in the following circumstances.

9.1 Limited Liability

• qx999 is not responsible for any interruptions or delays caused by internet connectivity issues.
• qx999 is not liable for any financial loss resulting from your own negligence or incorrect information.
• qx999 is not responsible for errors caused by third-party payment services.
• We are not liable for service disruptions caused by unforeseen natural disasters, government restrictions or other uncontrollable circumstances.

9.2 Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. We strive to resolve all valid complaints fairly and in a timely manner. qx999's decision will be considered final.

Account Termination

qx999 may close or suspend any account without prior notice in the following circumstances.

10.1 Termination by qx999

• Violation of any provision of these Terms.
• Involvement in fraudulent or illegal activities.
• Failure to cooperate with the KYC verification process.
• If identified as a minor.

10.2 Closed by User

If you want to close your account, notify our support team in writing. It is possible to withdraw all valid balance before the account is closed.

10.3 Inactive Account

If an account remains inactive for 12 consecutive months, it may be marked as inactive. To resume activity on such an account, please contact the support team.

Responsible Gaming

qx999 places the highest importance on responsible gaming. We believe that gaming should be a source of entertainment, not a solution to financial problems.

11.1 Self-Restriction Tools

• Set deposit limits — daily, weekly, or monthly.
• Set session time limits.
• Use the self-exclusion option to pause your account for a set period.

11.2 Support Services

If you feel that gaming is having a negative impact on your life, seek help immediately. Our 24/7 live chat support in Bengali is always by your side. Visit our Responsible Gaming page for more information.

Changes to Terms

qx999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify users in advance to the best of our ability.

12.1 Notice of Changes

Updated terms and conditions will take effect from the date of publication on the website. Continuing to use the platform after changes means accepting the new terms and conditions.

12.2 Contact

If you have any questions about these terms and conditions, please contact our support team:

• Email: [email protected]
• 24/7 Live Chat: Contact us directly from any page on the platform